Privacy policy

This Privacy Policy describes how Dr. Biss (BISS Chemical LLC) collects, uses, and shares information when you visit or make a purchase from our website. We respect your privacy and are committed to protecting your personal data.

Last updated: March 2026

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1. Information We Collect

When you visit or purchase from our store, we may collect the following types of personal information:

• Contact details: name, email address, phone number, billing and shipping address
• Payment information: credit/debit card details processed securely through our payment provider (we do not store full card numbers)
• Order history: products purchased, transaction amounts, order dates
• Device & usage data: IP address, browser type, pages visited, referring URL, time spent on site
• Communications: messages you send us via contact forms or email

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, invoices, and shipping notifications
• Respond to customer service inquiries and support requests
• Send marketing communications (only with your consent)
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with applicable legal obligations

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3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only as needed to operate our business:

• Shopify: our e-commerce platform (see Shopify's Privacy Policy)
• Payment processors: to securely handle your payment transactions
• Shipping carriers: UPS, USPS, FedEx, or similar, to deliver your orders
• Email marketing tools: if you have opted in to our newsletter
• Legal authorities: when required by law, court order, or to protect our rights

All third-party service providers are contractually obligated to handle your data responsibly.

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4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website and shopping cart to function
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertisements (e.g., Facebook Pixel, Google Ads)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

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5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for tax, accounting, and legal compliance. Order records are typically kept for 7 years. If you request deletion of your account or data, we will remove your personal information except where retention is legally required.

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6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: request that we delete your personal data
• Opt-out: unsubscribe from marketing emails at any time via the link in any email
• Data portability: request your data in a portable format (where applicable)
• Restriction: ask us to limit how we process your data in certain circumstances

California residents have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

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7. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure payment processing, and access controls. However, no method of internet transmission is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.

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8. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at the address below.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

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