Refund policy

We want you to love every Dr. Biss product. If something isn't right, we're here to make it right. Please read our policy below — and don't hesitate to reach out if you have any questions.

Last updated: March 2026

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1. Returns

We accept returns within 30 days of the delivery date, provided the item is:

• Unused and in its original, unopened condition
• In original packaging with all labels intact
• Not a final-sale or gift-set item (see exceptions below)

To initiate a return, please email us at hello@drbiss.com with your order number and reason for return. We will provide return instructions and a return shipping address.

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2. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

• Opened or used soaps, liquids, or personal care products
• Items marked as final sale
• Gift cards
• Downloadable or digital products

We appreciate your understanding — this policy helps us ensure the safety and quality of every product we sell.

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3. Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery:

• Email hello@drbiss.com with your order number
• Attach clear photos of the damaged item and packaging

We will review your case promptly and offer a full replacement or refund at no additional cost to you. You will not need to return damaged items.

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4. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed as follows:

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after we receive the return
• Your bank or card issuer may require additional time to post the credit

Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

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5. Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return the original item (if eligible) and place a new order. This ensures you get your replacement as quickly as possible.

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6. Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping method — Dr. Biss is not responsible for lost return packages.

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7. Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To request a cancellation, email us immediately at hello@drbiss.com with your order number. Once an order has shipped, it cannot be cancelled — you may initiate a return upon receipt.

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